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    "date": "2026-06-22T12:46:58",
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    "slug": "refund_returns",
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        "rendered": "<p class=\"wp-block-wd-paragraph wd-80439ff5\"><strong>Refund and Returns Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1c2679fc\">Updated on: 22.06.2026<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cd310cd4\">Thank you for shopping with Irfa Roloder. We want our customers to be satisfied with their orders. This Refund and Returns Policy explains when products can be returned, exchanged, or refunded.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-daa5fce3\"><strong>Who we are<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-27d34cc5\">This website is operated by Irfa Roloder.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d444c9d8\">Website address:<br><a href=\"https:\/\/irfa-roloder.com\/en\/\">https:\/\/irfa-roloder.com\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a788352a\">The words \u201cwe\u201d, \u201cus\u201d, and \u201cour\u201d refer to Irfa Roloder. The words \u201cyou\u201d and \u201ccustomer\u201d refer to the visitor, user, or customer using this website.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d99ca039\"><strong>Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2f9f6f2a\">You may request a return within 14 days after receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5fba4680\">To be eligible for a return, the product must be unused, undamaged, clean, and in the same condition as received. The product should also be returned with its original packaging, accessories, labels, and proof of purchase where applicable.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-10e54fe4\">Products that are used, damaged by the customer, installed, modified, customized, or not in original condition may not be accepted for return.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-96cb132e\"><strong>Exchanges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b24bf67e\">If you receive an incorrect, damaged, or defective product, you can request an exchange. After reviewing the case, we may offer a replacement product, repair, exchange, refund, or another suitable solution.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3326f521\">To request an exchange, please contact us as soon as possible after receiving the order and provide your order details, photos of the product, and a description of the issue.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c6594bf4\"><strong>Damaged or defective products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-da28333f\">If your product arrives damaged or defective, please contact us immediately after receiving the order.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c0714156\">We may ask you to send photos or videos showing the damage or defect. After we review the information, we will decide the best solution, which may include replacement, repair, exchange, refund, or another appropriate option.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d0f76ea7\"><strong>Non-returnable products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-563dc3c3\">Some products may not be eligible for return, including customized products, personalized products, specially ordered products, used products, installed products, damaged products caused by customer misuse, or products returned without original packaging where applicable.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3123f04c\"><strong>Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-efafa9e3\">Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e13391c9\">If the refund is approved, it will be processed through the available payment method. The time required for the refund to appear may depend on your bank, payment provider, or payment method.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c13d17fd\">Shipping or delivery fees may not always be refundable unless the return is caused by an error from our side.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-61dfae87\"><strong>Order cancellation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c356999a\">You may request to cancel an order before it has been processed, prepared, shipped, or installed.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8e0b314a\">If the order has already been shipped, prepared, customized, or completed, cancellation may no longer be possible. In that case, the order may be handled according to our return and exchange conditions.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2957a7d4\"><strong>Return shipping<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-91ec4ffd\">The customer may be responsible for return shipping costs unless the product was damaged, defective, or incorrect due to an error from our side.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f8af0a47\">We recommend using a safe and trackable delivery method when returning products. Irfa Roloder is not responsible for returned items that are lost or damaged during return shipping.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-af7b219c\"><strong>Incorrect delivery information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b2289634\">The customer is responsible for providing correct and complete delivery information. We are not responsible for failed deliveries, delays, or additional costs caused by incorrect address details, wrong phone numbers, or missing customer information.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6a46d213\"><strong>How to request a return or refund<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fefc61a4\">To request a return, exchange, or refund, please contact us through the contact information available on our website.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a99bef95\">Please include your name, order number, contact information, reason for return, and photos or videos if the product is damaged, defective, or incorrect.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d63b9b78\"><strong>Changes to this policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-535a7e99\">Irfa Roloder reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be published on this page with an updated effective date.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a5bedf7f\"><strong>Contact<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-337c727a\">If you have any questions about returns, exchanges, refunds, or order cancellations, you can contact us through the contact information available on our website.<\/p>",
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