Refund and Returns Policy

Updated on: 22.06.2026

Thank you for shopping with Irfa Roloder. We want our customers to be satisfied with their orders. This Refund and Returns Policy explains when products can be returned, exchanged, or refunded.

Who we are

This website is operated by Irfa Roloder.

Website address:
https://irfa-roloder.com/

The words “we”, “us”, and “our” refer to Irfa Roloder. The words “you” and “customer” refer to the visitor, user, or customer using this website.

Returns

You may request a return within 14 days after receiving your order.

To be eligible for a return, the product must be unused, undamaged, clean, and in the same condition as received. The product should also be returned with its original packaging, accessories, labels, and proof of purchase where applicable.

Products that are used, damaged by the customer, installed, modified, customized, or not in original condition may not be accepted for return.

Exchanges

If you receive an incorrect, damaged, or defective product, you can request an exchange. After reviewing the case, we may offer a replacement product, repair, exchange, refund, or another suitable solution.

To request an exchange, please contact us as soon as possible after receiving the order and provide your order details, photos of the product, and a description of the issue.

Damaged or defective products

If your product arrives damaged or defective, please contact us immediately after receiving the order.

We may ask you to send photos or videos showing the damage or defect. After we review the information, we will decide the best solution, which may include replacement, repair, exchange, refund, or another appropriate option.

Non-returnable products

Some products may not be eligible for return, including customized products, personalized products, specially ordered products, used products, installed products, damaged products caused by customer misuse, or products returned without original packaging where applicable.

Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If the refund is approved, it will be processed through the available payment method. The time required for the refund to appear may depend on your bank, payment provider, or payment method.

Shipping or delivery fees may not always be refundable unless the return is caused by an error from our side.

Order cancellation

You may request to cancel an order before it has been processed, prepared, shipped, or installed.

If the order has already been shipped, prepared, customized, or completed, cancellation may no longer be possible. In that case, the order may be handled according to our return and exchange conditions.

Return shipping

The customer may be responsible for return shipping costs unless the product was damaged, defective, or incorrect due to an error from our side.

We recommend using a safe and trackable delivery method when returning products. Irfa Roloder is not responsible for returned items that are lost or damaged during return shipping.

Incorrect delivery information

The customer is responsible for providing correct and complete delivery information. We are not responsible for failed deliveries, delays, or additional costs caused by incorrect address details, wrong phone numbers, or missing customer information.

How to request a return or refund

To request a return, exchange, or refund, please contact us through the contact information available on our website.

Please include your name, order number, contact information, reason for return, and photos or videos if the product is damaged, defective, or incorrect.

Changes to this policy

Irfa Roloder reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be published on this page with an updated effective date.

Contact

If you have any questions about returns, exchanges, refunds, or order cancellations, you can contact us through the contact information available on our website.